Cancellation and Refund Rules for IRCTC Train

refund rules for irctc train

E-tickets for IRCTC trains can be canceled online, and the system will issue a refund according to the IRCTC Refund Rules, which are as follows:

1. Cancellation Charges for Confirmed Tickets

The amount deducted is based on the time of cancellation and the status of your ticket at the time of cancellation. Detailed explanations are given below:

a) If a confirmed ticket is canceled online more than forty-eight (48) hours before the train’s scheduled departure, a minimum per person cancellation charge of the following flat rate will be deducted:

Class of Your Ticket Flat Cancellation Charges per Passenger
Executive Class (EC) ₹240/- +GST
AC Chair Car (CC) ₹180/- +GST

b) If a confirmed ticket is cancelled online between 48 hours and twelve (12) hours before the train’s scheduled departure, the following cancellation fees will be deducted:

25% (twenty-five percent) of the fare, subject to the minimum cancellation charge set out in paragraph 1(a), plus GST for all AC classes.

  1. c) Cancellation costs will be deducted as follows if a confirmed ticket is canceled online between twelve (12) hours and up to four hours before the train’s planned departure:

For all AC Classes, 50% of the ticket (subject to the minimum cancellation charge stipulated to in paragraph 1(a)) + GST is applicable.

d) If a ticket with a confirmed reservation is not canceled online or a TDR is not filed online up to four hours before the train’s planned departure, no fare refund will be given.

2. Cancellation Charges for Waitlisted Tickets

a) If a wait-listed ticket is cancelled online up to four hours before the Train’s Scheduled Departure, the fare will be refunded after deducting a cancellation fee of ₹20 + GST per person.

b) If all passengers on a ticket are still on the waiting list after the first charting, the user does not need to cancel them. Such tickets will be automatically cancelled by the system, and a full refund will be issued, less any cancellation fees.

3. Cancellation Charges for Partially Confirmed Tickets

a) If some passengers have confirmed reservations on a party e-ticket or a family e-ticket issued for travel of more than one passenger and others are on the waiting list, a full refund of fare, less a cancellation charge of $20 + GST per passenger, shall be admissible for confirmed passengers, subject to the condition that the ticket be cancelled online or an online TDR be filed for all passengers up to four hours before the Scheduled Departure of the Train.

b) In the event that some passengers on a party e-ticket or a family e-ticket issued for travel of more than one passenger have confirmed reservations while others are on the waiting list, a full refund of fare without deduction of cancellation is admissible for confirmed passengers, subject to the condition that the ticket is canceled online or an online TDR is filed for all passengers after first charting and up to thirty minutes before the scheduled departure.

c) In case of party e-ticket or family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on the list of the waiting list, then in case of passengers on waiting list not traveling, a certificate shall be obtained by traveling passengers from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and the online TDR shall be filed up to seventy-two (72) hours of actual arrival of the train at passengers’ destination and the original certificate issued by ticket checking staff shall be sent through post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055

4. Cancellation Charges for Wait List Tickets Dropped from Charting

The names of all such passengers booked on that Passenger Name Record (PNR) will be dropped from the reservation chart and a refund of the full fare will be credited back to the account from which the booking transaction took place, without deducting any cancellation charges, in the case of wait-listed e-tickets on which all passengers are on the waiting list even after preparation of the reservation chart.

5. Cancellation Charges for Full Cancellation of Train (from originating station to destination station)

In the event that all trains from the source to the destination are cancelled, a full refund of the fee on confirmed e-tickets will be automatically given back to the account from which the booking transaction was made, with no need to cancel or file a TDR online.

6. Cancellation Charges for Partial Cancellation of Train

TDRs must be filed online up to 72 hours before the scheduled departure of the train at the passenger’s boarding station in the event of a partial train cancellation, train redirected, or train short termination, among other things.

7. Cancellation Charges for Train Running More than 3 Hours Late and Passenger not travelled

If the journey is not completed owing to the train being late by more than three hours after the planned departure of the train from the station beginning travel, no cancellation fee will be charged and the entire money will be reimbursed to all passengers holding fully or partially confirmed tickets.

i. Train is running late by more than three hours at the passenger boarding station.
ii. TDR is filed online before the actual departure of the train, for availing full refund.
iii. All passengers booked on a PNR have not travelled.

In case the ticket is cancelled, or if the request for refund of fare is filed online after the
actual departure of train, No refund of fare will be admissible.

8. TDR filing for IRCTC Trains (Rules & Validations)

S. No. TDR Filing Reasons Time Limit/Rules
1 Train late more than three hours and passenger Not travelled Up to the actual departure time of the train at Boarding Station.
2 Difference Of Fare In Case proper Coach Not Attached. (passenger has to travel in lower class) Up to 2 days (Excluding the day of issue of the certificate)
3 AC Failure Within 20 hours of actual arrival time of the train at Passenger’s Destination Station.
4 All Confirmed Passenger Not Travelled Up to 4 hours before the Schedule Departure time of the train at Passenger’s Boarding Station.
5 Train Diverted and Passenger Not Travelled Up to 72 hours from Schedule Departure of the Train from Passenger's Boarding Station
6 Train Diverted and Train not touching Boarding Station Up to 72 hours from Schedule Departure time of the train at Passenger's Boarding Station.
7 Train Diverted and train not touching Destination Station Up to 72 hours from Schedule Departure time of the train at Passenger's Boarding Station.
8 Party Partially Confirm/Waitlist & Waitlisted Passengers Did Not Travel Up to 72 hours of actual Arrival Time of the Train at Passenger’s Destination Station.
9 Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. Up to 30 Minutes before the Schedule Departure Time of the Train at Passenger's Boarding Station.
10 Difference of Fare as Passenger Travelled in Lower Class Up to 2 days (Excluding the day of issue of the certificate)
11 Party Partially Travelled (Refund on Partially Used Ticket) Up to 72 hours from Schedule Departure Time of the Train at Passenger's Boarding Station.
12 Passenger Not Travelled as Reservation provided in Lower class Within 3 Hours from the Actual Departure Time of the train at Passenger's Boarding Station
13 Passenger Not travelled Due To Coach Damage Within 3 Hours from the Actual Departure Time of the train at Passenger's Boarding Station
14 Train Terminated Short of Destination TDR shall be filed up to 72 hours of the Scheduled Arrival of the Train at Passenger’s Destination
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